Information and tips for hosts

Here you find an overview of valuable information and resources from public authorities and other charities on specific topics. The list is constantly updated.


Generalhandbookgermany information on entry and stay for people from Ukraine
Generalminister of state and answers about entering Ukraine and staying in Germany
Generalgermany4ukraine federal government's central support portal for refugees from Ukraine
Generalforeign office+49 30 500 2000Switchboard of the Federal Foreign Office
Available from Monday to Friday from 9 a.m. - 3 p.m.
Generalforeign office+49 30 288 871 28

Embassy of Ukraine
Albrechtstraße 26
10117 Berlin
contact and information about all representations of Ukraine in Germany
For queer refugeesqueere Nothilfe Ukraine and offers for queer refugees and helpers
Money transfersTransfer Go money to Germany
Money transfersWise money transfer
Entry, stay and returnbots.legal Ukraine Bot: Online support for arrivals and their supporters
Work and integrationBerlin counseling center for new arrivals from Ukraine on labor law for new arrivals from Ukraine
Work and integrationSenate Department for Education, Youth and Family wanted for teaching languages of origin/first language Ukrainian
For unaccompanied minorsSenate Department for Education, Youth and Family and support options
For children/comprehension aidsTüftelAkademie dictionary Ukrainian
Medical careCity Berlin care for refugees
Psychological helpThe caritas help hotline+49 30 403 665 888A pastoral care phone for the committed. Available daily from 6 to 10 p.m.
Psychological helpDiakonie +49 30 440 308 454Russian-speaking telephone counselling
Psychological helpipso care is a German based humanitarian organization, active in the field of psychosocial care and cultural dialogue
Legal adviceRefugee LawClinic Berlin and independent legal advice for refugees and migrants in Berlin
Donations in kindSpendenbrücke Ukraine of donation in kind and money
What else you can doUkraineNow initiative to help Ukraine cope with military invasion
What else you can doLSVD program for queer refugees
What else you can doVoices for the evacuation of Ukrainian families with children

You have further questions? Then feel free to contact us via the support button. We will try to contact you as soon as possible.


Table of contents

You would like to host people in need?

Step One

Registration & Verification

After you have registered your accommodation via the host form, the next step is to verify your identity. This not only contributes to the security of our platform, but more importantly to the protection of people in need.

Step Two

Contact through our call center

After your identity check, you will be contacted via phone by our call center as soon as a suitable accommodation offer has been found. This can take a few days or even several weeks and depends on the demand of the refugees.

Step Three


Only after your binding acceptance we will send you the contact details of the person seeking accommodation via mail. Now it’s up to you: You will contact the person(s) looking for accommodation and discuss the further procedure. Thank you for your support!


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