Information and tips for hosts

Here you find an overview of valuable information and resources from public authorities and other charities on specific topics. The list is constantly updated.


Generalhandbookgermany information on entry and stay for people from Ukraine
Generalminister of state and answers about entering Ukraine and staying in Germany
Generalgermany4ukraine federal government's central support portal for refugees from Ukraine
Generalforeign office+49 30 500 2000Switchboard of the Federal Foreign Office
Available from Monday to Friday from 9 a.m. - 3 p.m.
Generalforeign office+49 30 288 871 28

Embassy of Ukraine
Albrechtstraße 26
10117 Berlin
contact and information about all representations of Ukraine in Germany
For queer refugeesqueere Nothilfe Ukraine and offers for queer refugees and helpers
Money transfersTransfer Go money to Germany
Money transfersWise money transfer
Entry, stay and returnbots.legal Ukraine Bot: Online support for arrivals and their supporters
Work and integrationBerlin counseling center for new arrivals from Ukraine on labor law for new arrivals from Ukraine
Work and integrationSenate Department for Education, Youth and Family wanted for teaching languages of origin/first language Ukrainian
For unaccompanied minorsSenate Department for Education, Youth and Family and support options
For children/comprehension aidsTüftelAkademie dictionary Ukrainian
Medical careCity Berlin care for refugees
Psychological helpThe caritas help hotline+49 30 403 665 888A pastoral care phone for the committed. Available daily from 6 to 10 p.m.
Psychological helpDiakonie +49 30 440 308 454Russian-speaking telephone counselling
Psychological helpipso care is a German based humanitarian organization, active in the field of psychosocial care and cultural dialogue
Legal adviceRefugee LawClinic Berlin and independent legal advice for refugees and migrants in Berlin
Donations in kindSpendenbrücke Ukraine of donation in kind and money
What else you can doUkraineNow initiative to help Ukraine cope with military invasion
What else you can doLSVD program for queer refugees
What else you can doVoices for the evacuation of Ukrainian families with children

You have further questions? Then feel free to contact us via the support button. We will try to contact you as soon as possible.


Table of contents

The mediation process step by step

Step 1


You provide us with all the details necessary to find a suitable free temporary accommodation: Who exactly needs accommodation? Where should we search? For what period of time? You need to enter all this into the search form.

Step 2

Contact through our call center

After your successful registration, our call center will contact you via phone to discuss further details. This can sometimes take hours, but also days or weeks. Please update your application regularly so that we are informed.

Step 3


As soon as we have found a suitable offer for your request, we will send your contact details via mail to the host. They will then contact you to discuss the next steps and arrange a first meeting.


First Name*
Last Name*
Email Address*