Important questions and assistance

We have collected some of the most frequently asked questions and formulated our answers. If you still have questions, please write to us.

For hosts

Here you will find everything you need to know as a host.

For seekers

The digital, governmental help portal Germany4Ukraine supports you with tips for a good start in Germany.

How we work

Step One

We activate and bundle willingness to help

We bundle civil society’s willingness to help and provide shelter to refugees. We have recognized that this is our strength.

Step Two

We make private accommodation available

We allow our selected partners controlled and secure access to our database. In this way, we ensure that sufficient accommodation is available.

Step Three

We increasingly mediate through our partners

With the help of #UnterkunftUkraine, our partners take over the safe mediation of arrivals on site. We additionally continue to mediate directly through our team.


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