Important questions and assistance

We have collected some of the most frequently asked questions and formulated our answers. If you still have questions, please write to us.

For hosts

Here you will find an overview of valuable information for hosts.

For seekers

The digital, governmental help portal Germany4Ukraine supports you with tips and assistance.

You would like to host people in need?

Step One

Registration & Verification

After you have registered your accommodation via the host form, the next step is to verify your identity. This not only contributes to the security of our platform, but more importantly to the protection of people in need.

Step Two

Contact through our call center

After your identity check, you will be contacted via phone by our call center as soon as a suitable accommodation offer has been found. This can take a few days or even several weeks and depends on the demand of the refugees.

Step Three


Only after your binding acceptance we will send you the contact details of the person seeking accommodation via mail. Now it’s up to you: You will contact the person(s) looking for accommodation and discuss the further procedure. Thank you for your support!


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